PRIVACY Policy
Privacy Policy
Last updated: August 2026
Glen Wax Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and your rights regarding your personal data.
Information We Collect
When you place an order, create an account, contact us or use our website, we may collect information such as your name, billing and delivery address, email address, telephone number, order details and account information.
We may also collect technical information about how you use our website, such as your IP address, browser type, device information and cookies.
How We Use Your Information
We use your personal information to process and deliver your orders, take and manage payments, communicate with you about your order, provide customer service, manage your customer account, prevent fraud and maintain the security of our website, and comply with our legal and accounting obligations.
If you have specifically agreed to receive marketing communications from us, we may also use your details to send you news, offers and product updates. You can unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed by our payment service providers. Glen Wax Co. does not need to store your full payment card details in order to process your purchase.
Delivery
We may share the information necessary to deliver your order, such as your name and delivery address, with our delivery providers, including Royal Mail.
Cookies
Our website may use cookies and similar technologies to enable essential website functions, remember preferences, operate the shopping basket and checkout, understand how visitors use the website and, where applicable, support marketing features.
Where required, you will be given the opportunity to manage your cookie preferences.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting legal, tax and accounting requirements.
Your Rights
Under UK data protection law, you may have rights regarding your personal information, including the right to request access to your information, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, and request a copy of certain information you have provided to us.
You may also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Glen Wax Co.
Fort William, Scotland
Email: hello@glenwaxco.co.uk