delivery & Returns
At Glen Wax Co., every order is carefully packed before beginning its journey from Fort William, Scotland. We want your wax melts to arrive safely and for ordering from us to be simple from checkout to doorstep.
DELIVERY
We currently deliver throughout the United Kingdom using Royal Mail.
Our standard delivery service is:
Royal Mail Tracked 48
Delivery charges are calculated and displayed at checkout before payment is made.
Once your order has been dispatched, you will receive confirmation using the contact details provided with your order.
Royal Mail Tracked 48 aims to deliver within approximately 2–3 working days after dispatch, although delivery times are not guaranteed and may occasionally be affected by delays outside our control.
Please remember that processing time and delivery time are separate. As a small independent business, we carefully prepare and pack each order before dispatch.
FREE DELIVERY
Where free delivery is available, the qualifying order value will be clearly shown on our website or during checkout.
Any minimum spend for free delivery applies to the value of qualifying products after discounts unless otherwise stated.
DELIVERY ADDRESS
Please check your delivery address carefully before placing your order.
Glen Wax Co. cannot guarantee that an address can be changed once an order has been prepared or dispatched.
If you notice an error after ordering, contact us as soon as possible at hello@glenwaxco.co.uk.
DAMAGED OR INCORRECT ORDERS
We carefully package every order, but occasionally parcels can have a rather less luxurious journey through the postal system. 📦
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as reasonably possible at:
Please include your order number, a description of the problem and photographs where appropriate. We will review the issue and arrange a suitable replacement, refund or other remedy where applicable.
RETURNS & CHANGE OF MIND
We hope you love your Glen Wax Co. order. However, if you change your mind about an eligible online purchase, UK consumers will normally have the right to notify us that they wish to cancel within 14 days of receiving their order, subject to applicable exceptions.
After notifying us of your cancellation, you will normally have a further 14 days to return the goods.
Please contact us at hello@glenwaxco.co.uk before returning anything so we can provide the appropriate return information.
Unless the product is faulty, damaged or incorrect, you may be responsible for the cost of returning it.
Returned products should be appropriately packaged and should not have been handled beyond what is reasonably necessary to inspect them.
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including certain personalised or made-to-order items.
REFUNDS
Once an eligible return has been received and checked, your refund will be processed using the original payment method, subject to your statutory rights.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
If goods are faulty, damaged or not as described, your statutory rights are not affected.
WAX MELTS & FRAGRANCE
Please choose fragrances carefully before ordering. Personal fragrance preference alone does not mean that a product is faulty.
Because our wax products may be handmade in small batches, slight differences in colour, decoration or appearance can occur. These little variations are part of the handmade nature of the products and do not normally constitute a fault.
QUESTIONS ABOUT YOUR ORDER?
We’re happy to help with delivery or return enquiries.
Glen Wax Co.
Fort William, Scotland
Email: hello@glenwaxco.co.uk